Q. What is your hourly rate?
A. The hourly service rate is $95. There's a half hour minimum per visit, charged in minute increments afterwards.

Q. Do you make house calls?
A. Yes. I frequently visit clients homes and businesses, when required. Travel within 5 miles of my office is free plus $1/mile after that (one way).

Q. Do you have an office location?
A. For both cost and convenience reasons, I operate my consulting business entirely out of my home, in SE Portland. Drop-offs and pick-ups are not available, but I will gladly come to you. I often meet clients at local cafe's and coffee shops as well.

Q. Do you offer on-call emergency service?
A. Yes. At a rate of $190/hr (1 hr minimum) I am often available on call 24/7. I can be reached at 503.703.4545 (text message preferred). If your issue cannot wait, please feel to give me a call or text message. I do not guarantee my availability during off-hours, but if I'm in town then I make my best effort to be available.

Q. What if I need to reschedule or cancel my consulting appointment?
A. I ask that clients give at least 24 hours notice for rescheduling or cancellation. In the event of a no-show appointment without notice, a $20 fee will be charged (plus applicable mileage if over 10 miles outside Portland). 

Q. Do you work with Windows machines as well?
A. Normally, no. I will generally make an exception and offer basic Windows consulting only for preexisting home Macintosh clients. If you're in need of Windows help, I recommend contacting Digital Rehab, an independently owned Portland company.

Q. Do you repair iPods/iPhones/iPads?
A. I don't currently offer hardware repairs on iPods, iPhones or iPads. This will be changing in the future. In the meantime, I'd recommend contacting Wired iRepair, a local independent repair shop that specializes in this. I do however troubleshoot and fix software and syncing issues related to these devices.

Q. Do you charge for email/phone help?
A. Email and phone help is the same rate ($95/hr), charged by the minute and invoiced at the end of each month. 

Q. What payment methods do you accept?
A. Cash, check or credit/debit card are all accepted methods of payment. 

Q. What is your refund/return policy?
A. If you are unsatisfied with the service or parts that you receive, an equal refund may be requested in writing. Refunds take 7 to 10 business days for processing and are issued as a check or account credit (optional). Cash refunds are not available for tracking reasons. Refunds on service parts require that the part first be returned for inspection and processing. Parts may only be returned if they are faulty. Service refunds will be evaluated on a per case basis. Part refunds may not exceed the originally invoiced value. Shipping costs are not refundable.

Q. Do you repair machines that are under warranty?
A. I will do basic hardware upgrades (memory and hard drive) but not hardware repairs. If your Apple product is under factory warranty, then I recommend taking it to an official Apple retailer for physical repair. If you're in Portland you might try Apple's store list.

Q. What is the late and returned check fee?
A. Late invoices are subject to a $20 late fee 7 days after the invoice is due, and again every 30 days after. In the event of a returned check there will be a $35 returned check bank fee, plus any applicable late fees.